Our HVAC Service — Three Keys To Customer Satisfaction

Posted On: January 01, 2012

When it comes to customer service, the HVAC service technicians at Ernst Heating & Cooling provide the best service available in the Edwardsville area. We guarantee quality results by following the three keys to customer satisfaction – a quick response, quality products and honesty. Each member of our staff is trained to locate the problem, find a solution and leave the customer smiling at the end of every job.

A quick response. When an emergency happens, our HVAC service technicians are ready to respond as quickly as possible. Our motto is hours, not days, and we try to always make it quick. When a home heating system develops a problem during the cold winter months, a rapid response can make a big difference for a family in need.

Quality products. When our HVAC service technicians arrive, they are equipped and ready to work. Every tool they need for their job is already in their truck. If they need any help, they will quickly call for backup. If parts are not available and have to be special ordered, another appointment will be set, and your system will be up and running as quickly as possible.

Honesty. By providing honest service and solutions of your problems, customers will have all the information needed to make an informed decision. They can have a choice in the product they would like and how to proceed. We provide information on cost, product installation and satisfaction.

Providing customer satisfaction is something Ernst Heating & Cooling takes seriously, which ensures repeat business and word-of-mouth advertising that is always positive for us and you, the customer. Contact Ernst Heating & Coolingfor all your home-comfort needs.

Our goal is to help educate our customers about energy and home comfort issues (specific to HVAC systems).  For more information about HVAC service and other HVAC topics, download our free Home Comfort Resource guide.

Ernst Heating & Cooling services Hamel, Illinois and the surrounding areas. Visit our website to see our special offers and get started today!     

Service in Hours- Not Days
What People Are Saying About Ernst
  Reviews for Ernst Heating & Cooling

174 customer reviews

Average rating:5

 
  Very pleased
Quick and came early
by wayne h on 05/22/2018
  The technician...
The staff at Ernst is always polite and helpful. And the technicians are always friendly and willing to explain the...
by keith b on 05/21/2018
  Always have had...
After 20 some years of association with Ernst H&C I have always been pleased with the service. We have had a lot...
by Don V on 05/19/2018
  Prompt service...
Ernst Heating and Cooling has been the go to HVAC provider for our extended family since the 1960's. They offer the...
by Roger W on 05/19/2018
  A/C Unit...
Great service as usual.
by Jami N on 05/17/2018
More Verified Reviews
Service in Hours- Not Days
Will a Lennox Heat Pump Work in Metro East, IL?
Posted On:May 7, 2018

You may be wondering: are Lennox heat pumps a good heating and cooling option for the Metro East, Illinois climate? The answer is yes! Have...